Our Commitment
Simple Finances, Inc. is committed to ensuring that our website is accessible to all users, including individuals with disabilities. We believe that everyone deserves equal access to information about IRS collections representation services and the resources available to help them resolve tax debt.
We are actively working to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as developed by the World Wide Web Consortium (W3C).
Measures We Take
To support accessibility, Simple Finances, Inc. takes the following measures:
- Include accessibility as a consideration in all website updates and content additions
- Use clear, plain-language content written for readability at an eighth-grade reading level or above
- Structure pages with proper heading hierarchy (H1, H2, H3) to support screen reader navigation
- Provide descriptive alt text for images used on the site
- Use color combinations that meet minimum contrast ratios for text legibility
- Ensure that all forms on the site include labeled fields and clear instructions
- Avoid flashing or animated content that may trigger photosensitive responses
Known Limitations
While we strive for full accessibility, some areas of our site may not yet fully conform to WCAG 2.1 Level AA. We are in an active development phase and are addressing accessibility as part of our ongoing site build. Known areas under review include:
- Third-party embedded tools (including our scheduling widget and triage form) are provided by external platforms and are subject to those platforms’ own accessibility standards. We have selected vendors who have published accessibility commitments.
- Downloadable PDF resources are being reviewed and updated to include accessible tagging.
We are continuing to improve these areas and welcome your feedback to help us prioritize.
Feedback and Contact
We welcome feedback on the accessibility of our website. If you encounter any barriers that prevent you from accessing any portion of simplefinances.org, or if you would like to request content in an alternative format, please contact us:
Simple Finances, Inc.
Phone: 219-213-3550
We aim to respond to accessibility feedback within 5 business days. If you are unable to access information through our website, we are available by phone to assist you directly.
Third-Party Tools
Our website integrates third-party tools to support core functions including online forms, appointment scheduling, and payment processing. These tools are provided by external platforms and are governed by those platforms’ own accessibility policies and standards.
- Online forms used for prospect intake and contact are provided by a third-party form platform
- Appointment scheduling is handled through a third-party scheduling platform
- Payment processing is handled through a third-party payment platform
- Client portal and case management functions are supported through a third-party practice management platform
We evaluate accessibility commitments as part of our vendor selection process. However, Simple Finances, Inc. cannot guarantee the accessibility of third-party platforms. If a specific embedded tool presents a barrier for you, please contact us directly and we will assist you through an alternative method.
Formal Complaints
If you are not satisfied with our response to an accessibility concern, you may contact the U.S. Department of Justice (DOJ) Civil Rights Division or file a complaint under Section 508 of the Rehabilitation Act if applicable. We are committed to working with you in good faith to resolve any concern.
Policy Updates
We review this statement annually. As our website evolves, we will update this statement to reflect our current accessibility status and any improvements made.
Simple Finances, Inc. is a division of CIS, Inc. This practice is an enrolled agent firm federally authorized to represent taxpayers before the Internal Revenue Service under Circular 230. For questions, contact us at simplefinances.org or 219-213-3550.